Computer Support Specialist - Intermediate Technical Certificate (ITC)
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Certificate Quick Facts
- Instructional School: Science, Technology, and Math
- Department: Computer Science and Information Technology
- Program Code: CSSP.ITC
- Program Type: Career and Technical Education
- Available Fully Online: No
- Eligible for Federal Financial Aid: Yes
NOTE: Courses required for this program may have an additional fee; more information can be found on the Special Course Fees web page.
Certificate Requirements
| Course | Course Title | Min Credits |
|---|---|---|
| General Education Requirements | ||
| Select one of the following: | 3 | |
| GEM 3 - Mathematical Ways of Knowing course | 3 | |
| GEM 6 - Social & Behavioral Ways of Knowing course | 3 | |
| Major Requirements | ||
| CSSP 103 | Customer Service for Help Desk | 2 |
| CSSP 104 | Fundamentals of Computing | 4 |
| CSSP 106 | Survey of Peripheral Technologies | 4 |
| CSSP 107 | Information Technology and Cloud Fundamentals | 4 |
| CSSP 109 | Computer Essentials I | 4 |
| CSSP 111 | Computer Essentials II | 4 |
| CSSP 114 | PC Security and Troubleshooting | 4 |
| Minimum Credit Hours Required | 35 | |
Certificate Plan
The course sequence listed below is strongly recommended in order to complete your program requirements. Many Career and Technical Education (CTE) courses have prerequisites and/or corequisites that have been accounted for within this course sequence plan. Please register for your major requirements each semester as shown below using the Student Planning tool in myCWI. Consult your advisor for any questions regarding this plan.
NOTE: The required general education courses may be completed during any semester the student prefers, including summer semesters.
| First Year | ||
|---|---|---|
| Fall | Credit Hours | |
| CSSP 103 | Customer Service for Help Desk | 2 |
| CSSP 104 | Fundamentals of Computing | 4 |
| CSSP 106 | Survey of Peripheral Technologies | 4 |
| CSSP 107 | Information Technology and Cloud Fundamentals | 4 |
| GEM 3 - Mathematical Ways of Knowing course | 3 | |
| Total Semester Credit Hours | 17 | |
| Spring | ||
| CSSP 109 | Computer Essentials I | 4 |
| CSSP 111 | Computer Essentials II | 4 |
| CSSP 114 | PC Security and Troubleshooting | 4 |
| Select one of the following: | 3 | |
| GEM 6 - Social & Behavioral Ways of Knowing course | 3 | |
| Total Semester Credit Hours | 18 | |
| Minimum Credit Hours Required | 35 | |
Program Learning Outcomes
Upon successful completion of this program, students will be able to:
- Demonstrate service call procedural skills.
- Demonstrate the ability to read and complete complex instructions.
- Demonstrate entry-level electrical, mechanical, and software troubleshooting skills on computers and peripherals devices.
- Demonstrate and practice high voltage, low voltage, and electrostatic discharge (ESD) safety skills.
- Install, utilize, and update computer and peripheral software.