Medical Administrative Support - Basic Technical Certificate (BTC)*

BTC - 1 Year (NB)
Explore MoreAbout This Program

Certificate Quick Facts

  • Instructional School: Health
  • Department: Health Professions
  • Program Code: MADM.BTC
  • Program Type: Career and Technical Education
  • Available Fully Online: Yes
  • Eligible for Federal Financial Aid: Yes

NOTE: Courses required for this program may have an additional fee; more information can be found on the Special Course Fees web page.

Certificate Requirements

Course Course Title Min Credits
Major Requirements
HLTH 101Medical Terminology3
MADM 115Human Relations in Healthcare3
MADM 132Medical Office Procedures4
MADM 223Integrated Medical Office Software3
MADM 240Health Insurance and Billing3
MEDA 237Ethics for Medical Professionals3
Minimum Credit Hours Required19

 *All requirements for this degree or certificate may be completed fully online.

Certificate Plan: Fall Or Spring Start

The course sequence listed below is strongly recommended in order to complete your program requirements. Many Career and Technical Education (CTE) courses have prerequisites and/or corequisites that have been accounted for within this course sequence plan. Please register for each semester as shown using the Student Planning tool in myCWI. Consult your advisor for any questions regarding this course sequence plan.

Plan of Study Grid
First Year
FallCredit Hours
MADM 132 Medical Office Procedures 4
MADM 223 Integrated Medical Office Software 3
MEDA 237 Ethics for Medical Professionals 3
 Total Semester Credit Hours10
Spring
HLTH 101 Medical Terminology 3
MADM 115 Human Relations in Healthcare 3
MADM 240 Health Insurance and Billing 3
 Total Semester Credit Hours9
 Minimum Credit Hours Required19

Program Learning Outcomes

Upon successful completion of this program, students will be able to:

  • Demonstrate legal, ethical standards, and professional work ethic.
  • Demonstrate knowledge of medical office practice management software in conjunction with managing patient reception, telephone communications, and scheduling patient appointments.
  • Demonstrate knowledge of surgical and diagnostic procedures and hospital admissions.
  • Demonstrate knowledge of insurance claims procedures and medical office financial activities.
  • Create and maintain patients’ health information records.
  • Show evidence of problem-solving and critical-thinking skills.